Shipping Policy

Effective Date: August 24, 2026

Welcome to Vorlax Auto. This Shipping Policy explains how we prepare, dispatch, and deliver orders placed through our online store. By purchasing from our website, you agree to the terms outlined in this policy.

At Vorlax Auto, we aim to deliver automotive parts safely, efficiently, and reliably. Since auto parts can differ in size, weight, value, and transportation requirements, some orders may require special packaging, handling, or delivery arrangements.

1. Shipping Destinations

Vorlax Auto currently ships to addresses within the United States only.

We do not currently provide international shipping. Orders submitted with delivery addresses outside the United States may be canceled.

Shipping availability may also be restricted for certain remote areas, territories, military addresses, P.O. Boxes, restricted destinations, oversized products, hazardous materials, or items requiring specialized transportation.

2. Order Processing Time

Most orders are processed within 1–2 business days after payment has been successfully received and authorized.

Our processing activities may include:

• Reviewing and verifying order details.

• Confirming payment authorization.

• Checking product availability.

• Inspecting products where appropriate.

• Selecting and packing ordered items.

• Verifying shipping addresses.

• Preparing shipping documents.

• Arranging collection by the shipping carrier.

Processing time is separate from the time required for delivery.

Orders placed on weekends or U.S. federal holidays may begin processing on the next business day.

Processing may take longer during busy shopping periods, holidays, severe weather, inventory shortages, or other unexpected circumstances.

3. Estimated Shipping and Delivery Times

After an order has been processed and dispatched, standard shipping generally takes approximately 3–4 business days.

The estimated overall timeframe is:

• Order processing: 1–2 business days.

• Transit and delivery: 3–4 business days.

Actual delivery times may vary depending on your location, carrier operations, weather conditions, holidays, transportation interruptions, and other circumstances beyond our reasonable control.

All delivery estimates are provided for guidance and are not guaranteed unless we expressly confirm otherwise.

4. Shipping Charges

Vorlax Auto charges a standard shipping fee of $50 per order.

The applicable shipping charge will be displayed during checkout before you complete your purchase.

Products that are oversized, unusually heavy, restricted, or require freight transportation or special handling may involve different shipping arrangements. If additional charges apply, we will communicate the available options before shipment whenever reasonably possible.

5. Shipping Carriers

We may use established shipping and logistics companies depending on the destination, package dimensions, weight, and transportation requirements.

Our shipping providers may include:

• USPS

• UPS

• FedEx

• DHL

• Regional delivery services

• Freight and logistics companies for large or heavy products

The carrier selected for your order may vary depending on service availability and the nature of the products being shipped.

Once a package is handed over to the carrier, transportation is subject to the carrier's applicable service conditions and operating procedures.

6. Shipment Tracking

When tracking is available, we may provide tracking information after your order has been dispatched.

Please allow some time for tracking details to become active after the shipping label has been generated.

Tracking updates are provided by the carrier, and we cannot guarantee when individual scans or status updates will appear.

7. Accurate Shipping Information

Customers are responsible for providing complete and correct delivery information when placing an order.

Before submitting your purchase, please verify your:

• Street address.

• Apartment, suite, or unit number, where applicable.

• City and state.

• ZIP code.

• Contact details.

Vorlax Auto is not responsible for delivery delays, failed deliveries, additional costs, or lost packages resulting from inaccurate or incomplete information supplied by the customer, except where applicable law requires otherwise.

If you need to update your shipping address, contact us as soon as possible. Changes may not be possible after an order has entered processing or been handed to the carrier.

8. Order Verification and Fraud Prevention

For security and payment protection, some orders may require additional verification before they can be processed or shipped.

We may contact customers to confirm details relating to:

• Billing information.

• Delivery information.

• Payment authorization.

• Identity verification.

• Unusual purchasing activity.

• High-value transactions.

We may delay, cancel, or decline an order if the required information cannot be verified or if we reasonably suspect unauthorized, fraudulent, or unlawful activity.

9. Automotive Parts Compatibility

Customers are responsible for checking that the automotive parts they purchase are suitable for their vehicles.

Where relevant, please verify the following details before ordering:

• Vehicle make.

• Vehicle model.

• Model year.

• Engine type.

• Trim level.

• Vehicle Identification Number (VIN), where applicable.

• Original Equipment Manufacturer (OEM) or manufacturer part number.

• Product specifications and fitment information.

Shipping carriers are responsible for transportation services, not for determining whether a part is compatible with your vehicle.

10. Oversized, Heavy, and Special-Handling Orders

Certain automotive products may require additional packaging, handling, or delivery arrangements because of their size, weight, fragility, or nature.

Examples may include:

• Engines.

• Transmissions.

• Large body panels.

• Wheels.

• Heavy suspension components.

• Large mechanical assemblies.

• Bulk automotive products.

Depending on the product, delivery may require freight transportation, specialized packaging, signature confirmation, loading assistance, or other arrangements.

Additional delivery time or shipping charges may apply.

Customers should ensure that the delivery location can safely accommodate the shipment and any special delivery requirements.

11. Shipping Restrictions and Legal Requirements

Vorlax Auto ships orders in accordance with applicable U.S. laws, regulations, carrier policies, and transportation requirements.

Certain products may be subject to restrictions because of their materials, contents, dimensions, weight, or transportation classification.

Depending on the product, shipping requirements may include:

• Federal and state transportation regulations.

• Hazardous materials transportation rules.

• Carrier safety standards.

• Packaging and labeling requirements.

• Restrictions on prohibited or controlled items.

• Environmental regulations.

• Product-specific transportation conditions.

We reserve the right to delay, decline, cancel, or modify shipping arrangements when reasonably necessary to comply with legal requirements, carrier restrictions, or safety standards.

12. Hazardous and Regulated Products

Some automotive products may contain materials that require special packaging, labeling, handling, or transportation.

These items may need specialized shipping services or may be restricted from delivery to certain locations.

Additional restrictions or delivery times may apply depending on the product and carrier requirements.

Vorlax Auto reserves the right to select an appropriate shipping method and carrier for products requiring specialized transportation.

13. Shipping and Delivery Delays

We make reasonable efforts to meet the estimated processing and delivery timeframes provided. However, delays may occasionally occur.

Possible causes include:

• Severe weather.

• Natural disasters.

• Carrier service interruptions.

• Transportation disruptions.

• Labor disputes or work stoppages.

• High shipping volumes.

• Public holidays.

• Incorrect or incomplete delivery addresses.

• Remote delivery locations.

• Government actions or inspections.

• Inventory availability issues.

• Other circumstances outside our reasonable control.

Delivery dates are estimates and should not be treated as guaranteed arrival dates unless expressly confirmed by us.

14. Lost, Stolen, or Damaged Shipments

If your package appears to be lost, arrives damaged, or has not arrived within a reasonable period after the estimated delivery date, please contact Vorlax Auto.

If your shipment arrives visibly damaged, we recommend taking photographs of the packaging and affected items as soon as possible.

Depending on the circumstances, a shipping claim or investigation may require additional information and may be subject to the carrier's procedures.

We will review the available details and provide assistance as appropriate.

15. Packages Marked as Delivered

A shipment may be considered delivered when the carrier records it as delivered to the address provided with the order.

Except where required by applicable law, Vorlax Auto is not responsible for packages that go missing or are stolen after the carrier confirms delivery.

If tracking shows that your package was delivered but you have not received it, contact the carrier and Vorlax Auto promptly so the situation can be investigated.

16. Refused or Undeliverable Packages

If a package is returned because it was refused, left unclaimed, could not be delivered, or was addressed incorrectly due to information supplied by the customer, the customer may be responsible for applicable shipping, return shipping, storage, or handling charges, where permitted by law.

Any refund relating to such an order will be handled according to our Return and Refund Policy and applicable legal requirements.

17. Right to Hold, Cancel, or Decline an Order

Vorlax Auto reserves the right to hold, delay, cancel, or refuse an order when reasonably necessary, including in circumstances where:

• Payment authorization is unsuccessful.

• A product becomes unavailable.

• Shipping details cannot be verified.

• An order appears suspicious or fraudulent.

• Shipment would violate applicable laws or regulations.

• A product cannot safely be transported to the selected destination.

• The carrier cannot service the delivery address.

• An obvious pricing or technical error affects the order.

Where appropriate, we will notify affected customers using the contact details provided at checkout.

Any cancellation or refund will be handled in accordance with applicable law.

18. Changes to This Shipping Policy

We may revise this Shipping Policy from time to time to reflect changes in our shipping procedures, business operations, carrier services, legal obligations, or website practices.

Updates will be published on this page along with the revised effective date.

We encourage customers to review this policy periodically to remain informed about our shipping terms.

19. Contact Us

If you have questions about shipping charges, delivery estimates, tracking details, or an existing order, please contact us.

Vorlax Auto

Address: 8001 Franklin Rd, Athens, Alabama 35614, United States

Email: info@vorlaxauto.com

Our team will review your inquiry and provide assistance as appropriate.