Refund policy

Return and Refund Policy

Effective Date: August 24, 2026

At Vorlax Auto, we want you to shop with confidence. We understand that you may occasionally receive an item that does not meet your expectations, order an incorrect part, or change your mind after making a purchase. This Return and Refund Policy explains the requirements and procedures for returning products, requesting refunds, exchanging items, and canceling orders placed through our website.

This policy applies to orders shipped within the United States.

Please review this policy before completing your purchase. By placing an order with Vorlax Auto, you acknowledge and agree to the terms outlined below.

1. Return Period

Eligible products may be returned within 30 calendar days from the date of delivery.

To qualify, you must contact us or submit your return request within this 30-day period.

We may decline requests submitted after the return period has expired unless an exception is required by law or approved by Vorlax Auto.

2. Returns Due to a Change of Mind

We accept eligible returns for various reasons, including:

You have changed your mind about the purchase.
You ordered the wrong automotive part.
You no longer require the product.
The product did not meet your expectations.
You accidentally selected or purchased the wrong item.

All change-of-mind returns must satisfy the eligibility conditions described in this policy.

Our return policy covers eligible general returns, not only products that arrive damaged or defective.

3. Return Eligibility Requirements

For a product to qualify for a return, it must generally meet the following conditions:

The return request is submitted within 30 days of delivery.
The product is new, unused, and suitable for resale.
The item has not sustained damage after delivery.
The product has not been installed, used, modified, or altered.
The original packaging is included where reasonably available.
All included parts, accessories, manuals, hardware, and other components are returned.
The returned product matches the item originally purchased from Vorlax Auto.

We reserve the right to inspect returned products before deciding whether to approve a refund.

For automotive parts, installing or attempting to install a product may affect its eligibility for return. We recommend verifying vehicle compatibility and product specifications before opening, installing, or modifying an item.

4. Products That May Be Excluded from Returns

Some products may not qualify for a return, where applicable, including:

Parts that have been used or installed.
Products that have been modified or altered.
Items damaged because of improper handling, use, or installation.
Products returned with missing components or accessories.
Products that are no longer in reasonably resalable condition.
Custom-made or special-order products clearly identified as non-returnable before purchase.
Clearance or final-sale products clearly marked as non-returnable before purchase.
Products that cannot be safely transported back because of their condition or applicable shipping restrictions.

Nothing in this policy removes or restricts consumer rights that cannot legally be waived under applicable law.

5. How to Request a Return

Before shipping an item back, contact Vorlax Auto to request return authorization and instructions.

Please provide the following information:

Your full name.
Your order number.
The email address used when placing the order.
The product or products you wish to return.
The reason for your return.
Photographs of the item, if it arrived damaged, defective, or incorrect.

Contact Information

Email: info@vorlaxauto.com

Address: 8001 Franklin Rd, Athens, Alabama 35614, United States

Once we have reviewed your request, we will explain the next steps and provide any necessary return instructions.

Please do not ship an item back before receiving instructions from us. Unauthorized returns may delay the review and processing of your request.

6. Return Shipping Fees

For standard returns resulting from a change of mind, ordering the wrong item, or no longer needing a product, the customer is generally responsible for the return shipping cost.

If you receive any of the following, please contact us promptly:

An incorrect product.
A damaged item.
A defective product.
An item that substantially differs from what you ordered.

If our review determines that the issue resulted from an error by Vorlax Auto or the shipment, we will provide appropriate return instructions and address the return shipping expenses as applicable.

Original shipping charges are generally non-refundable for change-of-mind returns after an order has been shipped, except when required by law or when the return results from an error for which we are responsible.

7. Return Shipping Procedures

All returns must follow the instructions supplied by Vorlax Auto.

We recommend using a shipping service that provides tracking and retaining your shipping receipt until we confirm that your return has arrived and been processed.

If you independently arrange and pay for return shipping, you may be responsible for loss or damage occurring while the package is in transit, to the extent permitted by applicable law.

8. Inspection of Returned Products

After receiving your returned item, we may inspect it to determine whether it meets the requirements of this policy.

We will notify you of the outcome once the inspection has been completed.

A return may be declined if the product:

Shows signs of use.
Has been installed.
Has been damaged after delivery.
Is missing required parts or accessories.
Is different from the item originally purchased.
Does not meet the return conditions outlined in this policy.

If a return does not qualify, we may decline the refund or contact you to discuss any available options.

9. Refund Processing Time

Once we receive and inspect an eligible returned item, we will inform you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method used for the purchase, unless applicable law requires otherwise or another arrangement is agreed upon.

Please allow approximately 5–10 business days for us to process an approved refund after the returned product has been received and inspected.

Your bank, card issuer, payment processor, or financial institution may require additional time before the refunded funds appear in your account.

10. Refund Amounts

For an approved return, the refund will generally cover the purchase price of the eligible returned product.

Unless applicable law requires otherwise or the return results from an error for which we are responsible, the following charges may not be refunded:

Original shipping fees.
Return shipping costs.
Expedited delivery charges.
Additional handling fees.
Charges for services that have already been completed.

If we send you the wrong item, or a product arrives damaged or defective due to an issue for which we are responsible, we will review the circumstances and determine an appropriate resolution.

11. Damaged, Defective, or Incorrect Orders

Please examine your order as soon as possible after it is delivered.

If your order arrives damaged, defective, incomplete, or different from what you purchased, contact us promptly at:

Email: info@vorlaxauto.com

Include your order number and, where possible, photographs clearly showing the problem.

If you believe an item arrived damaged, defective, or incorrect, please avoid installing, modifying, repairing, or discarding it before contacting us. These actions may make it more difficult to assess the issue.

Depending on the circumstances and applicable law, possible resolutions may include:

Sending a replacement.
Arranging an exchange.
Providing return authorization.
Issuing a refund.
Offering another appropriate remedy.

12. Incorrect Orders and Vehicle Compatibility

Customers are responsible for checking that automotive parts are suitable for their vehicles before completing a purchase.

Before ordering, we recommend confirming the relevant specifications, including:

Vehicle make.
Vehicle model.
Vehicle year.
Engine type.
Trim level.
Original Equipment Manufacturer (OEM) part number.
Manufacturer specifications.
Other applicable fitment details.

If you purchase an incompatible or incorrect part, you may still request a return under our standard 30-day return policy. The product must remain unused, uninstalled, and otherwise satisfy the return eligibility requirements.

13. Exchanges

If you receive an eligible product but would prefer a different item, please contact Vorlax Auto to discuss an exchange.

Exchanges depend on product availability and current inventory.

If an exchange cannot be arranged, returning the eligible product for a refund and placing a separate order for the desired item may be the quickest alternative.

14. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel orders that have not yet entered processing or shipping. However, once an order has been processed or dispatched, cancellation may no longer be possible.

Orders that have already shipped may need to be handled under the return procedures described in this policy.

If we cannot fulfill or dispatch an order within the applicable requirements, we will handle cancellations and refunds in accordance with relevant laws. Depending on the circumstances, customers may be entitled to cancellation options and a prompt refund.

15. Refused or Undeliverable Shipments

If a package is refused, left unclaimed, or returned because the shipping address supplied by the customer was incomplete or incorrect, applicable shipping or return shipping expenses may be deducted from an eligible refund where permitted by law.

Please carefully verify your delivery information before submitting your order to help prevent delivery problems.

16. Lost Packages

If your package appears to have been lost during delivery, please contact Vorlax Auto for assistance.

We may need additional information to investigate the shipment with the relevant shipping carrier.

Carrier investigations and shipping claims can take additional time to complete. We will review the available information and determine the appropriate next steps.

17. Payment Disputes and Chargebacks

If you experience a problem with an order, we encourage you to contact Vorlax Auto before initiating a payment dispute. This gives us an opportunity to review the issue and work toward a suitable resolution.

Nothing in this policy is intended to restrict your legal rights or any protections available through your bank, card issuer, or payment provider.

18. Consumer Rights and Legal Compliance

This policy is intended to explain how Vorlax Auto manages returns, refunds, exchanges, and cancellations.

We aim to follow applicable consumer protection laws and regulations. If the law provides rights or remedies that differ from the terms in this policy, the applicable legal requirements will take precedence to the extent required.

19. Changes to This Policy

Vorlax Auto may revise this Return and Refund Policy periodically to reflect changes in our business practices, services, or legal obligations.

Any updates will be published on this page with a revised effective date.

Unless applicable law requires otherwise, the policy generally in effect when you placed your order will apply to that purchase.

20. Contact Us

For questions about returns, refunds, exchanges, or order cancellations, please contact us using the information below.

Vorlax Auto

8001 Franklin Rd
Athens, Alabama 35614
United States