Privacy Policy

Effective Date: October 13, 2026

Vorlax Auto (“Vorlax Auto,” “we,” “us,” or “our”) values your privacy and is committed to handling your personal information responsibly. This Privacy Policy describes how we collect, use, disclose, and retain information when you visit our website, shop with us, or communicate with our team.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when browsing our website, creating an account, placing an order, contacting customer support, or interacting with our services.

The information we collect may include:

• Full name

• Email address

• Telephone number

• Billing and shipping addresses

• Order and purchase details

• Payment-related information

• Vehicle details or product compatibility information you provide

• Messages, inquiries, and other communications you send to us

We may also automatically collect certain technical and usage information, including:

• IP address

• Browser and device type

• Operating system

• Pages visited and browsing activity

• Cookie data and similar identifiers

• Approximate geographic location

• Referring website or traffic source

2. How We Use Your Information

We may use the information we collect for legitimate business purposes, including to:

• Process and complete your purchases

• Facilitate payments and order transactions

• Coordinate shipping and delivery

• Provide customer service and technical assistance

• Send order confirmations and transaction updates

• Respond to questions, feedback, and requests

• Detect, investigate, and prevent fraud

• Improve our website, products, and shopping experience

• Maintain website security and reliability

• Meet applicable legal and regulatory requirements

• Send promotional messages where permitted by law and your preferences

3. Payment Processing

Payments made through our online store may be handled by Shopify and other third-party payment service providers.

When a third-party payment processor handles your transaction, Vorlax Auto does not intentionally retain your complete payment card details on its own systems. Payment providers process payment information in accordance with their own privacy policies, security practices, and terms.

Please review the applicable payment provider's policies for further information about how your payment data is handled.

4. Shopify Services

Our online store is powered by Shopify, which provides the technology and services used to operate our store and facilitate purchases.

Shopify may process personal information to support website functionality, checkout, payment processing, fraud detection, and other e-commerce services. Other service providers may also process information as needed to support our business operations.

5. Google and Advertising Services

We may use Google products and services for purposes such as website analytics, advertising, shopping-related services, and marketing measurement.

Depending on the services enabled on our website, these technologies may use cookies or similar tools to understand visitor activity, evaluate advertising effectiveness, and deliver or personalize advertisements.

You may be able to manage certain advertising preferences through Google's available privacy and advertising settings.

6. Cookies and Similar Technologies

Vorlax Auto may use cookies, pixels, and comparable technologies to operate our website and improve your shopping experience.

These technologies may be used to:

• Remember your preferences

• Keep products in your shopping cart

• Support essential website features

• Understand how visitors use our website

• Improve website performance and usability

• Measure marketing and advertising results

• Assist with fraud prevention and security

You can manage or disable certain cookies through your browser settings. However, restricting cookies may affect some website features or prevent parts of the store from functioning as intended.

7. How We Disclose Your Information

We may share personal information with trusted service providers and other parties when reasonably necessary to operate our store, complete transactions, or meet legal obligations.

These parties may include:

• Shopify and related e-commerce service providers

• Payment processing companies

• Shipping carriers and logistics providers

• Fraud prevention and security services

• Website hosting and technical support providers

• Analytics services

• Advertising and marketing partners

• Government agencies, regulators, or other parties when required or permitted by law

We do not sell personal information in exchange for money. However, certain data-sharing activities involving advertising or analytics may be treated as a “sale,” “sharing,” or targeted advertising under some privacy laws. Where applicable, we will respect the rights and choices provided by those laws.

8. Shipping and Delivery Information

To fulfill your order, we may provide shipping carriers and logistics partners with the information needed to deliver your purchase. This may include your name, delivery address, telephone number, and relevant order details.

We limit such disclosures to information reasonably necessary for order fulfillment, delivery coordination, and related services.

9. Information Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, alteration, loss, misuse, or disclosure.

Nevertheless, no electronic transmission or storage method can be guaranteed to be completely secure. We therefore cannot promise absolute security of information transmitted to or stored by us.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.

Retention periods may depend on whether information is needed to:

• Complete purchases and provide services

• Respond to customer inquiries

• Maintain financial and business records

• Address complaints or resolve disputes

• Enforce our agreements

• Comply with legal, tax, or regulatory obligations

When information is no longer reasonably needed, we may delete it, securely dispose of it, or take steps to de-identify it where appropriate.

11. Your Privacy Rights and Choices

Depending on where you live and which laws apply, you may have rights concerning your personal information. These may include the right to:

• Request access to personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Request the deletion of certain information

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

• Opt out of certain targeted advertising or data-sharing activities where applicable

• Exercise other rights available under applicable privacy laws

To submit a privacy request, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before processing certain requests.

12. Promotional Communications

Where permitted by law, we may send promotional emails if you subscribe to our marketing communications or otherwise provide the required permission.

You can unsubscribe at any time by following the instructions in a promotional email or contacting us directly.

Unsubscribing from marketing emails will not necessarily stop essential, non-promotional communications, such as order confirmations, delivery updates, account notices, or customer service messages.

13. Third-Party Websites and Services

Our website may include links to third-party websites, applications, or services. These external services operate independently and may have their own privacy policies and data-handling practices.

Vorlax Auto is not responsible for the privacy, security, or content of third-party websites that we do not control. We recommend reviewing their privacy policies before sharing your information with them.

14. Children's Privacy

Our website is not designed for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate steps.

Where applicable law establishes a different age threshold or additional requirements, we will follow those legal requirements.

15. Updates to This Privacy Policy

We may revise this Privacy Policy as our business, website services, or legal obligations change.

Any revisions will be published on this page with an updated effective date. We encourage you to review this policy periodically to remain informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or wish to make a privacy-related request, you can contact Vorlax Auto using the details below:

Vorlax Auto

Address: 8001 Franklin Rd, Athens, Alabama 35614, United States

Email: info@vorlaxauto.com

We will review privacy-related inquiries and respond as appropriate under applicable law.